Im quoting someone who commented on a potential method of setting up an. In the ccx scripting editor, create a variable of type string. Routing script execution and selection before the icmucce software execute a routing script it classifies each call into call type that you have defined. Asccx advanced scripting for cisco unified contact center express v8. After having played the welcome prompt, the scipt will check to see if an agent is logged it acd element from the palette pane, top left of the editor. The general link for all supported version is to here. Cisco unity express auto attendant scripts editor the basic cisco unity express product ships with a voicemail piece and a basic auto attendant. The person posing the question knew that they needed to use the upload prompt script step but wasnt sure how to authenticate a user to the system. When you call in to a uccx system your call is wrapped in what is called a jtapi trigger, youll recognize this as triggering contact within the step editor.
Download the cisco unity express script editor from and. Ldap server failover configuration for ipcc express edition. This occurs when the editor user logs in with a username of a different case than what is stored within uccx and cucm. I thought id luck out and be able to nix it up, but nope. This course addresses the steps in the script editor pallet as well as scripting techniques involving. Uccx srnd is a place to get a idea on how uccx works next is to download the script depository and play with those scripts.
I will go ahead and create short recording script to demonstrate how to record a holiday greeting. There is one thing that report summary and user view did not do for me. An agent answers these enquires through agent desktop as soon as the emails are received. Hi, thats one way but there are several other options as well. The following walk through provides stepbystep procedures for using audacity to create and edit prompts for use on cisco unified contact center express. This module will provide you with the appropriate knowledge to install the script editor and implement common ivr scripting techniques. Aef file you have to download the script editor from uccx. I read i have to built custom java code and import it into uccx. Once the lab is loaded in the uccx script editor, you will add the necessary code for a menu and user inputs. Admin script editor free download for windows 10, 7, 88. Documentation for the ccx scripting can be found in the scripting. Cisco unity express auto attendant scripts editor my blog.
How to create a script that plays exchange rate option. Uccx basic sql query most of the things that matter daily in uccx 8. Uccx script management question i have recently joined with a company that has over a dozen contact centers globally. Uccx labs understanding the ccx editor, validating a script, using the reactive script for debuggi duration. Contact center express ccx authenticate users with crs. During after hours, you want to have the ability to automate the process of assigning the representative who will answer the calls. Uccx spanbased silent monitoring configuration example. June11,2014 americas headquarters cisco systems, inc. This process is pretty straight forward, but there are a few steps involved.
Cisco unified contact center express getting started with. Cisco unity express script editor this topic describes the cisco unity express script editor. Cisco unified contact center express developer guide, release 10. If your script indeed reference to some custom jar files then make sure they do exist in document management on uccx and also make sure they are in selected section by going to system custom file configuration. X recently installed rtmt application, thus default installer path is set to. Next we provision our first application to build familiarity with call control groups, dialog groups, applications, triggers, prompt management, and the script editor. For additional uccx scripting training, turn to sunset learnings advanced contact center. Uccxd deploying cisco unified contact center express v6. Building on the knowledge base and scripting experience learned in uccx, you will explore more advanced techniques in scripting and overall cisco unified ccx functionality. You can follow the question or vote as helpful, but you cannot reply to this thread. You will only need to create outbound triggers and applications. Reinstall the editor application run as administrator directly into the program files and explicitly define the path. The cisco uccx script editor has an amazing library of java beans that can be used to find out not only if an agent is logged in, but how many are logged in.
A quick and dirty introduction to the cisco uccx script editor. Contents ii cisco unified contact center express getting started with scripts, release 11. Cisco unified contact center express editor step reference. I cant believe this is happening in 2017, but this uccx administration suite is garbage. As most would be aware, as of version 8 of uccx the os is now a linux based os with a different structure in terms of file storagedocument management and access. Uccxd unified contact center express and unified ip ivr.
Asccx advanced scripting for cisco unified contact. Cisco unified contact center express developer guide. This file will download from the developers website. Cisco agent desktop for cisco unified contact center express 8. Recently i fielded a question on managing prompts in ciscos unified contact center express uccx using crs scripts. There are several use cases i wanted to highlight where these audio tools come in handy. The getting started guide intro to the script editor. After the integration of between uccx9 and exchange, the potential customers can fill in and send out contact info so that matching a script is able to send the info to email box of customer support. Validating a new script file using the uccx script editor can aid in reducing potential issues during implementation as it will validate all script steps have been configured and variable read more. Therefore, it should not be necessary to create new ones. Many customers find the standard auto attendant too limited. Audio tools are an essential part of any uc engineers toolkit. Icm then determines which script to execute, based on the call type schedule. Cisco icm internet script editor unified networking.
List all users, along with their login id s, and ipcc extensions so i can inform the. When working with the cisco uccx script editor tool, there are several configurable steps available to users, allowing scripts to be configured to control overall call flow, including ivr functionality with asr and tts resources we have discovered that some of these predefined scripting steps do not work well with lumenvox and some other asr. Remote monitoring on cisco unified contact center express 8. Uccx script editor confirmation lumenvox knowledgebase. When launched, the uccx editor window just appears for less than a second and disappears.
Hey all, im faced w a particular problem that i havent been able to solve yet. Practical cisco uccx scripting techniques pluralsight. Open the cisco unified ccx editor, and then open the open script window via the following. Cisco unified ccx does not support using a second nic for spanbased voip monitor. Hi, anybody has idea how to call web service on uccx script editor. Upon completing this module, you will be able to install and use the cisco unified ccx script editor. Im trying to download all the scripts that live on our uccx server to create a backup. Advanced contact center express scripting labs accxsl. Tagged ccie collaboration, cisco collaboration, contact center express, cucm integration, jtapi user, rmcm user, uccx 10. These custom scripts can be loaded into cisco unity. The below script is the simplest way to create a holiday script but however the recommended way is to use xml when creating holiday script. There is a holidaycheck script that has been kicking around the cisco uccx landscape forever. Thats what i have been doing for a while and asking friends.
So lets start with a new script, and drag in the recording step. Most folks would also know that if you had a dialin prompt recording script working in the past and then upgraded to v8 and above, it breaks. Cisco icm internet script editor cisco icm software release 4. Start accept the call check todays date if todays date is matching with the holiday dates in a given list then play holiday prompt else route the call to the queue. The scripts below were created with the uccx 9 script editor so you may need to save them down to your current version, or recreate them. Troubleshoot common scenarios in outbound dialer of uccx. Contact center express my cisco collaboration diary.
To specify the interface mode, use the icommandline option, followed by the ui mode identifier. Uccx script editor get digits lumenvox knowledgebase. Site doesnt work in any modern browser except firefox. Where can i find the downloadable unity express script editor. The vaid ui modes identifiers are gui, console, and silent. In order to uninstall the ccx script editor application on the workstation, navigate to control panel addremove programs. Download the cisco unity express script editor from and install it on a windows pc. It is actually a great script as it demonstrates a number of java elements that are outside the normal cut and paste scripting ability of many newbies. Unable to run the cisco unified contact center express uccx editor version 10. The application tries to launch but it just disappears.
Luckily uccx abstracts away all the ugliness of having to deal with jtapi. Cisco unified contact center express script editor. Advanced uccx scripting training accxsl sunset learning. Cisco unified contact center express getting started with scripts, release 8. Please check the logs for further details conditions. Cisco unity express has a script editor which allows the creation of custom scripts. Name this variable smbfileurl, do not give it a value. Cisco unified contact center express scripting stuff.
Downloading the cisco unified ccx editor for a separate installation. This particular message seems to be the required custom jar files missing in the uccx administration for the script you are trying to open. In the past, when our contact center was windowsbased pre 8, i would just navigate to the avvid folder and grab them, but now. Using the unified contact center express uccx editor to save as a script to the script repository fails with the error. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. Compare this to uccx where a trigger is defined, based on its cti rp, which has a script statically assigned to it. But when i now look on cco download pages was trying to download the release notes for this upgrade, the latest rel.